Help! Am I eligible for a refund (for my auto transport)?

Facing a change of plans? Unsure if you’re eligible for a refund on your auto transport reservation fee? Relax, you haven’t lost your options! This guide clarifies your refund and rescheduling possibilities, offering solutions like order freezing and explaining the process for getting your reservation fee back if eligible. We at AutoStar Transport Express the best car shipping company, prioritize open communication, and help you navigate this change with confidence. So, breathe easy, let’s explore your options and answer any questions you might have!

So you just signed a contract with us but your plans changed:

You changed your flight dates.

You just found out you won’t be moving after all.

 Your plans for selling the vehicle fell through

You just don’t think you’ll need your vehicle for that business trip.

Your son/daughter won’t be going to that college or university anymore.

And now you want a refund for your reservation fee.

Key Highlights

• Changed plans? Don’t panic! This guide clarifies your options, including refund eligibility, rescheduling, and order freezing for your reservation fee.
• Refunds are possible: If we can’t confirm a driver by the first pickup date after 5 business days, you’ll get your reservation fee back.
• Communication is key: We encourage open communication and welcome discussing alternative solutions beyond our regular terms if needed.

How do I begin the refund for the reservation fee process?

Here’s how:

We need you to write an email that mentions your order number. It’s a good idea to mention the reason why you’re requesting the cancellation to see if we can provide any alternatives to help you. Then, our team will respond to your email with the necessary details. For a detailed overview and quick answers about the refund process, you can visit how refunds work.

When the refund isn’t possible…

Now, what happens if your circumstance interferes with the mentioned terms? Is there an alternative?

…Is that it? Do I lose my money?

Not at all! Here’s the good thing;

We can freeze your order! We normally do this for two reasons:

First, postpone the shipping until you give us the green light for when you’re ready to ship your vehicle.

Second, if you’d like to transfer the order to a family member or a friend, that’s a possibility too!

What do you have to do? Contact us via email or phone and request this from us.

Our main concern is to do our job right by locating the appropriate carrier for your auto transport and remain with you through the process from beginning to end.

When am I eligible for a refund?

Just like most products have an expiration date, so does your agreement. If (in a rare case), we’re not able to confirm a driver, you’d be eligible for a refund for your reservation fee 5 business days after the first pickup date.

If you feel that for some reason there is an issue beyond our regular terms, you’re always welcome to open up a conversation about that with us via email or phone.

It’s important to note that as much as companies don’t like refunds, we care about our customers and always want to hear your side of the story first before making any important decisions.

…because of communication, right?

When will I get my refund?

Processing the refund will take approximately 48 hours. You will receive an email from us with more details once you are eligible for a refund.

If you have any questions, give us a quick call, and we’ll gladly explain more details on any doubts you have about the transport.

 Conclusion

Facing a change of plans for your car transport doesn’t have to be stressful. AutoStar Transport Express prioritizes transparent communication and offers flexible options to accommodate your needs. This guide clarifies your refund and rescheduling possibilities, so you can navigate these changes with confidence. Don’t hesitate to reach out with any questions!

Mark Dugger

Born and raised in Southern California, grew up in an athletic environment where he excelled at football, baseball, wrestling, golf, skiing, and water skiing. He chose computers as his professional calling, accepting the position of Systems Officer for a prominent cruise line. For the next ten years, he would circle the globe multiple times, visiting over 100 countries. Mark joined AutoStar Transport Express just 1 year after it was created. He is one of the pillars the company was built on. He started off as a coordinator, he excelled though the years with his hard work and dedication. His job performance not only grew his career but our company and as a whole. Mark now holds the position of operations manager overseeing the engine that makes our company run.

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