Company Policies

Company Policies

AutoStar Transport Express strives to be transparent with our clients. Please read carefully the terms of the contract. If you have any questions, do not hesitate to call us toll-free to speak with one of our professional car shipping Transport Coordinators.

Terms and Conditions

By my signature affixed to this agreement I hereby agree as the “Customer” accepting the transport services of AutoStar Transport Express LLC.

  • The customer agrees to pay all charges as agreed to herein and referred to as the “Total Charge” for services.
  • The customer understands that the “Balance To Be Paid” as described herein is the balance which must be paid in full by cash, cashier’s check, or money order at the time of delivery by the authorized carrier.
  • Customer further understands that the sum described herein as “Deposit” represents only a portion of “Customer’s” obligation payable as the service fee as agreed upon.
  • The customer understands and accepts that there are absolutely no guaranteed pickup or delivery dates.
  • The customer understands that the first available release date is NOT a guaranteed appointment date.
  • The customer understands that AutoStar Transport Express is allotted 5 business days FROM the first available release date to locate and assign a carrier for transport.
  • Customer understands and accepts that if Customer cancels the order PRIOR to the first available release date or before the end of the allotted 5 business days from the first available date, the order is NOT eligible for a refund of deposit.

Cancellation of an order must be submitted in writing via email sent to customerservice@autostartransport.com.  AutoStar Transport Express LLC does not accept cancellations via phone call. Refunds will be processed within 48 business hours of the cancellation request.

Customer fully understands that this agreement is of no force or effect until Customer’s signature is affixed hereto, allowing the authorized carrier to pick up the vehicle(s) listed, in which case Customer will be bound by all terms and conditions contained herein.  By signing below the Customer represents that he/she is over the age of eighteen (18) and is otherwise permitted by law to enter into this agreement.  Customer further acknowledges that he/she has had ample time and opportunity to read this agreement prior to entering into same and that he/she understands fully the terms and provisions of the agreement and has voluntarily entered into same.  Customer may not unilaterally change any term or condition of this agreement without the express written consent of AutoStar Transport Express LLC.  AutoStar Transport Express LLC expressly rejects any terms from the Customer which purport to bind AutoStar Transport Express LLC to the Customer’s terms without negotiation. The contract of AutoStar Transport Express LLC   is 3 pages, and by signing below, the Customer acknowledges that he/she has read and accepts all attached terms and conditions.

  1. AutoStar Transport Express LLC agrees to have the vehicle(s) described on the quotation shipped on or about the requested dates. AutoStar Transport Express LLC will designate a reliable carrier (agent) to fulfill the terms and conditions of this agreement. There are absolutely no guarantees regarding pickup or delivery times and dates. AutoStar Transport Express/carrier shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees, or any accommodation fees. AutoStar Transport Express /carrier shall not be held liable for the failure of mechanical or operating parts of Customer’s vehicle.
  2. AutoStar Transport Express LLC agrees to make all efforts possible to provide the most adequate shipment of described vehicle(s) – insofar as they will not compromise its standard of safety or quality. The owner understands that ample notice of intent to ship is a primary contingency factor. The owner/agent and AutoStar Transport Express LLC also understand that any shipment, regardless of the type of trucking, may be delayed due to adverse weather or road conditions, illness, mechanical breakdown of trucks, supply and demand for trucks and drivers and hours of operation, etc. If consequently, the carrier cancels, AutoStar Transport Express LLC has the right to look for another carrier for a period of 3 (three) more business days. IN ABSOLUTELY NO CASE WILL AutoStar Transport Express LLC BE RESPONSIBLE FOR OR REIMBURSE, TOLLS & CAR RENTAL EXPENSE.
  3. This order is subject to all terms and conditions of the carrier’s straight bills of lading, copies of which are available at the office of the carrier and are incorporated herein.
  4. Carrier’s responsibility begins when the Customer or his agent signs the bill of lading at pickup and terminates when the Customer or his agent signs the bill of lading at delivery. AutoStar Transport Express LLC must be notified should the Customer be unavailable for pickup or delivery, and a consignee must be designated at that time. If a carrier is assigned and the vehicle cannot be picked up for any reason, there will be an additional $200.00 charged to the Customer’s credit card. This charge will be applied to rescheduling and/or dry-run fees of the carrier. Postponing the transport of a vehicle must be done by the Customer no less than 10 business days prior to the first available pickup date. If a carrier has already been assigned, normal rescheduling fees will apply. If the Customer decides to postpone the pickup dates of his/her vehicle(s) beyond 30 days from the original dates, the price of the transport is subject to change based on current fuel prices for the rescheduled dates.
  5. AutoStar Transport Express LLC hereby notifies Customer that their vehicle will be driven on and off the carrier, or to and from the carrier at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the Customer or consignee from making a reasonable effort to meet the truck at a suitable location. If a vehicle is NOT operational and/or the carrier cannot physically reach the location, a local tow truck may be used to deliver the vehicle to the assigned carrier at the expense of the Customer.
  6. All vehicles to be delivered with a balance due shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by Customer) and Customer or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) may be taken to and left at the nearest terminal at the discretion of the carrier, where Customer will have to retrieve and pay for storage or redelivery fees. In the event the Customer decides to arrange to make full payment with a credit card at the time of the booking, the order will be subject to a 5% service charge.
  7. AutoStar Transport Express LLC does not guarantee transport by any specific driver/carrier.
  8. If Customer is shipping an inoperable vehicle, Customer may be required to help load and unload said vehicle at the discretion of the driver. Should vehicle(s) become inoperable during transport, $200.00 will be due at the time of delivery in addition to any other money owed. It is the Customer’s responsibility to make sure the vehicle is in proper working order. INOP VEHICLES MUST BE ABLE TO ROLL, STEER AND BRAKE. If the inop vehicle does not meet any one of these three conditions, additional fees may apply. If a vehicle is INOP and the carrier cannot physically reach the location, a local tow truck may be used to deliver the vehicle to the assigned carrier at the expense of the Customer.
  9. AutoStar Transport Express LLC or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits AutoStar Transport Express LLC or its agents from doing so. If such items are shipped unbeknown to AutoStar Transport Express LLC or its agents, such items become the sole responsibility of the Customer and additional fees may apply depending on the weight of the items and are left solely to the discretion of the carrier assigned.
  10. AutoStar Transport Express LLC or its agents, officers, and directors will not be responsible for vandalism, theft, riots, strikes, political unrest, acts of terrorism, acts of God (fire, flooding, hail, sandstorm, tornadoes, and earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons.
  11. The customer is responsible for preparing the vehicle(s) for transport: all loose parts, fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is the Customer’s responsibility, including damages done by said part to any and all vehicles involved.
  12. If damage should occur, all money owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading and signed by the driver and Customer or consignee regardless of weather, or time of day. Signing the bill of lading without any notation of damage verifies that the Customer or consignee has received the said vehicle in good condition and that AutoStar Transport Express LLC and its agents are relieved of any further responsibility. The customer or consignee MUST check the vehicle thoroughly. ***Please see line item #23 for a list of exclusions.
  13. AutoStar Transport Express LLC and its agents must also be notified of any damage by phone within 24 hours. The customer must submit in writing a description of the damage, clear pictures, and 2 estimates within 10 days of receipt of the said vehicle directly to the designated carrier for any resolution to be initiated. AutoStar Transport Express LLC will support you in this effort should such a problem occur, but in no way will AutoStar Transport Express LLC accept responsibility for any negligence of the assigned carrier. If the vehicle is valued at a higher than the market rate, it is suggested that the Customer purchase a special insurance rider. Customer is hereby informed and understands that claims against motor Carriers are governed by federal law, the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706, and claims against ocean Carriers are typically governed by the Carriage of Goods by Sea Act, 46 U.S.C. §30701. The customer is urged to seek independent legal advice (at Customer’s sole expense) on these laws in the event of a claim.
  14. Limitation of Liability: Any claim or controversy arising from or relating to this agreement, or the performance or breach thereof, shall be subject to the jurisdiction of Broward County, Florida. Customer specifically waives any right to have this matter resolved at any other location. AutoStar Transport Express LLC can only be liable for up to the amount of the deposit located on Customer’s quotation. In no case can AutoStar Transport Express LLC be held liable for the designated carrier’s damage. AutoStar Transport Express LLC will provide carrier’s insurance certificates and carrier information should any controversy arise. The total cumulative liability of AutoStar Transport Express LLC for any and all claims and damages, whether arising from statute, contract, tort, or otherwise, shall not under any circumstances exceed the total fees paid by Customer to AutoStar Transport Express LLC for AutoStar Transport Express LLC services under the respective Order Confirmation.  UNDER NO CIRCUMSTANCES WILL AUTOSTAR TRANSPORT EXPRESS LLC BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO A SHIPMENT OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  15. Refund/Cancellation Policy/MONEY BACK GUARANTEE: If AutoStar Transport Express is unable to confirm a carrier within five (5) business days from the first available date, Customer has the option of keeping the order open or canceling for a FULL refund of the deposit. If the order is canceled before the first available pick-up date or before the end of the fifth business day for any reason, the deposit is not refundable.  Our services are considered rendered when a carrier is assigned to an order, including but not limited to, assigning a maritime booking confirmation number for maritime transportation.   Refunds will be processed within 48 business hours of the cancellation request.  Cancellation of an order must be submitted in writing via email sent to customerservice@autostartransport.comAutoStar Transport Express does not accept, or honor cancellations made via phone call. Once a carrier has been assigned (dispatched) to a shipping order, AutoStar Transport Express notifies Customer via email (to the email address provided at service booking). If the Customer decides to cancel the shipping order after a carrier has been dispatched, the deposit will be kept as our services have been rendered. Any remaining balance will be refunded in full.
  16. AutoStar Transport Express LLC works diligently to ensure Customers receive the best price and service. Simultaneously booking your vehicle for transport with AutoStar Transport Express LLC and other auto transport companies undermines the service we can provide as Carriers will opt for the higher priced transport. In the event that AutoStar Transport Express LLC fails to procure a carrier for your vehicle as a result of multiple transport bookings, Customer Deposit is Forfeited AND YOUR ORDER WILL BE AUTOMATICALLY CANCELLED.
  17. AutoStar Transport Express LLC is licensed and bonded Property Broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, which handles its own damage claims. It may take a few weeks to process your claim since the drivers must return to their terminals with the original Bill of Lading conditions reports.
  18. AutoStar Transport Express LLC will not be responsible for demurrage at any Port Facilities. For Hawaiian / Alaskan /U.S. Virgin Islander and Puerto Rican transports, payment for the sea portion MUST be issued by the shipper BEFORE the vehicle arrives at the port. Once an order is received, a booking number will be provided to the shipper with instructions for issuing payment. Failure to do so may cause delays and/or additional storage fees. All shipments to or from Hawaii – vehicles MUST be FULLY operational with a working emergency brake or will be refused for shipment by the port agent. If vehicle is refused by the port agent, the shipper will be responsible for all storage and/or redelivery fees of the vehicle.
  19. By either submitting your order online, sending us your order by fax or by email, AutoStar Transport Express LLC understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on the AutoStar Transport Express website.
  20. Customers must make their vehicle available during transport time; if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, AutoStar Transport Express LLC holds the right to cancel the order with no refund.
  21. Quoted price for transport is based upon the shipper’s FULL DISCLOSURE of the type of vehicle transported. Failure to identify modifications to the vehicle or the true dimensions of the vehicle (included by not limited to regular cab, crew cab, long bed, short bed, diesel, 4X4, flip-top conversion vans, extended length cargo vans, over-size (non-stock) tires or rims, lift kits, ground effects, modifications affecting ground clearance, ladder/roof racks, toolboxes, etc.) may result in additional fees. If a carrier is assigned and is unable to lead vehicle due to non-disclosure of information by the shipper, AutoStar Transport Express LLC reserves the right to cancel the order with no refund.
  22. Customer agrees that AutoStar Transport Express LLC has the right to reject (cancel) any order for any reason at any time.
  23. Neither AutoStar Transport Express LLC nor its agents shall be responsible for the following:

–              Damage to any mechanical components, including but not limited to, engine, transmission, undercarriage, exhaust system, suspension, wheel bearing, tie downs, brakes, alignment,          tuning, charging system or battery. (No evaluation is made of these components or Systems at pickup location) therefore AutoStar Transport Express LLC or its agents do not accept responsibility for them.
–              Damage not detected at pickup location due to poor weather or lighting conditions.
–              Loss of or damage to audio or video equipment not installed at the factory. Including antenna that does not retract to within 3 inches of the vehicle body.
–              Damage or fines incurred because shipper left personal or household items in vehicle.
–              Damage caused by fluids or objects flying up from the roadway, or out of the sky.
–              Damage to cloth or vinyl convertible or decorative tops over 2 years old.
–              Damage to T-tops, boots, bras, caps, or any other type of canvas covering.
–              Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.
–              Damage caused by freezing of cooling system and/or battery.
–              Damage caused by failure of factory tie-downs or pull through from tie-downs holes.
–              Damage to, or caused by any vehicle, that cannot be driven on or off the transport under its own power (Vehicle will not run or has not its braking system).

  1. Customer agrees to indemnify, defend and hold AutoStar Transport Express LLC and their employees, officers and directors harmless from and against any and all losses, liabilities, damages, payments, settlements, judgments, penalties, fines, expenses, (including attorneys’ fees), and costs, suits, actions and claims (whether actual, potential, threatened or pending), brought by any person or entity, including damages for injury or death of persons and/or damage to property, including real property and/or the environment, claim liability and damages, arising from the acts or omissions of Customer, its agents, employees or representatives.

INTERNATIONAL/MARITIME SHIPMENTS:

Due to constantly changing laws, regulations, and customs requirements in port countries, it is the Customer’s responsibility to verify any and all fees that may be associated with receiving their cargo. AutoStar Transport Express LLC, nor its agents, can be held responsible or liable for any such changes in legislation, laws, or regulations set forth by government agencies that result in additional fees. Quote Prices are subject to change. Unless otherwise noted, all ocean freight quotations are valid for 30 days from the date of original quotation, subject to equipment availability, subject to any and all tariff additional valid at time of shipment. Inland freight quotations are subject to third party increases valid at time of shipment, subject to any fuel increases, seasonal increases, national rules, and regulations of the country(ies) of transit, subject to availability of inland carrier at time of booking. Loading, lashing, securing, blocking, and bracing of cargo is for shipper’s account. Carrier reserves the right to stow cargo in the best interest of the Vessel and in compliance with local, national, and international rules, regulations, and conventions. On deck shipments at shipper’s risk. Dangerous cargo, as defined by 49 CFR or the IMDG Code, is subject to the line’s approval at time of booking. Kindly note all vessel dates are subject to changes. Equipment is subject to availability. Customer is responsible for ALL incurred charges, including but not limited to customs, port charges, storage fees, change in regulation requirements, etc.

U.S. and International shipping ports: All quotes provided by AutoStar Transport Express do not include port and/or escort fees. Customers dropping off or picking up vehicles at any ports domestic or international. are responsible for gathering the necessary information on the requirements to enter the port and any applicable fees required at the time of entry. AutoStar Transport Express is not responsible for any delays for drop-off or pickup at these ports due to the customer’s lack of knowledge of the port entry requirements or for any payment or reimbursement of any escort fees.  AutoStar Transport Express is not responsible for delays by maritime freight forwarders as these delays are out of our control due to factors such as weather, natural disasters, protest, acts of terrorism, national emergencies, mechanical issues, or inspections by U.S Customs.

Privacy Policy

This privacy policy discloses the privacy practices for www.autostartransport.com This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the online forms, email, or other direct contacts from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-802-8250 or via this link.