Company Policies

Company Policies

AutoStar strives to be as open and honest with its clients as possible, with no tricks or funny stuff. Please read carefully the terms of the contract and if you have any questions do not hesitate to call us toll-free and quiz one of our professional car shipping Transport Coordinators.

Terms and Conditions

  1. AutoStar Transport Express agrees to have the vehicle(s) described on quotation shipped on or about the requested dates. AutoStar Transport Express will designate a reliable car carrier (Transport Coordinator) to fulfill the terms and conditions of this agreement. AutoStar Transport Express or its Transport Coordinators do not guarantee a specific pickup or delivery date.
  2. AutoStar Transport Express agrees to make every effort possible to provide the most adequate shipment of the described vehicle(s) – insofar as they will not compromise its standard of safety or quality. The owner understands that ample notice of intent to ship is a primary contingency factor. The owner/Transport Coordinator and AutoStar Transport Express also understand that any shipment, regardless of the type of trucking, may be delayed due to adverse weather or road conditions, illness, mechanical breakdown of trucks, supply and demand for trucks and drivers, etc. ***IN ABSOLUTELY NO CASE WILL AutoStar Transport Express BE RESPONSIBLE FOR, OR REIMBURSE, CAR RENTAL EXPENSE.***
  3. This order is subject to all terms and conditions of the car carrier’s straight bills of lading, copies of which are available at the office of the carrier, and are incorporated herein.
  4. The car carrier’s responsibility begins when the shipper or his Transport Coordinator signs the bill of lading at pickup and terminates when the shipper or his Transport Coordinator signs the bill of lading at delivery. AutoStar Transport Express must be notified should the shipper be unavailable for pickup or delivery, and a consignee must be designated at that time. If a car carrier is sent out and the vehicle cannot be picked up for any reason, there will be an additional $100.00 charged to the shipper’s credit card for the dry run fee of the car carrier and/or rescheduling fees. Postponing the transport of a vehicle must be done by the shipper no less than 10 business days prior to the first available pick-up date, or will be subject to a $50 rescheduling fee. If the shipper decides to postpone the pickup dates of his/her vehicle(s) beyond 30 days from the original dates, the price of the transport is subject to change based upon current fuel prices for the rescheduled dates.
  5. AutoStar Transport Express LLC hereby notifies Customers that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. If a vehicle is NOT operational and/or the carrier cannot physically reach the location, a local tow truck may be used to deliver the vehicle to the assigned carrier at the expense of the Customer.
  6. All vehicles to be delivered with a balance due shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US funds). Should delivery be attempted after attempted notification (3 to 24 hours voice notification to phone numbers provided by shipper) and the shipper or his Transport Coordinator does not have proper funds or is unavailable to receive delivery, vehicle(s) may be taken to and left at the nearest terminal at the discretion of the carrier, where the shipper will have to retrieve and pay for storage or redelivery fees. In the event the shipper decides to arrange to make full payment with a credit card at the time of the booking, the order will be subject to a 5% service charge.
  7. AutoStar Transport Express does not guarantee car shipping by any specific driver/carrier.
  8. If the Customer is shipping an inoperable vehicle, the Customer may be required to help load and unload said vehicle at the discretion of the driver. If a vehicle is inoperable and the carrier cannot physically reach the location, a local tow truck may be used to deliver the vehicle to the assigned carrier at the expense of the Customer. Should vehicle(s) become inoperable during transport, $200.00 will be due at the time of delivery in addition to any other amounts of money owed? It is the Customer’s responsibility to make sure the vehicle is in proper working order. INOPERABLE VEHICLES MUST BE ABLE TO ROLL, STEER, AND BRAKE. If the inoperable vehicle does not meet any one of these three conditions, additional fees may apply.
  9. AutoStar Transport Express LLC or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits AutoStar Transport Express LLC or its agents from doing so. If such items are shipped unbeknownst to AutoStar Transport Express LLC or its agents, such items become the sole responsibility of the Customer. Additional fees may apply depending on the weight of the items and are left solely to the discretion of the carrier assigned.
  10. AutoStar Transport Express or its Transport Coordinators will not be responsible for vandalism, acts of God (fire, flooding, hail, sand storm, tornadoes, earthquakes) or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons.
  11. The shipper is responsible for preparing the vehicle(s) for transport: all loose parts, fragile or protruding accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is the shipper’s responsibility, including damages done by said part to any and all vehicles involved.
  12. If damage should occur, all moneys owed for transport must be paid to initiate a claim. Damage must be noted in the proper place on the bill of lading and signed by driver and shipper, regardless of whether, or time of day. Signing the bill of lading without any notation of damage verifies that the shipper or his Transport Coordinator has received the said vehicle in good condition and that AutoStar Transport Express and is relieved of any further responsibility. The shipper or his Transport Coordinator MUST check the vehicle thoroughly.
  13. AutoStar Transport Express and its Transport Coordinators must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of the said vehicle directly to the designated carrier for any resolution to be initiated. AutoStar Transport Express will support you in this effort should such a problem occur, but in no way will AutoStar Transport Express accept responsibility for any negligence of the assigned carrier. If the vehicle is valued at a higher than market rate, we suggest you purchase a special insurance rider.
  14. Any claim or controversy arising from or relating to this agreement, or the performance or breach thereof, shall be subject to the jurisdiction of Broward County, Florida. Shipper specifically waives any right to have this matter resolved at any other location. AutoStar Transport Express can only be liable for up to the amount of the deposit located on your quotation. In no case can AutoStar Transport Express be held liable for the designated carrier’s damage. AutoStar Transport Express will provide carriers with the insurance certificate and carrier information should any controversy arise. *
  15. Refund/Cancellation Policy/MONEY BACK GUARANTEE: If AutoStar Transport Express is unable to confirm a carrier within five (5) business days from the first available date, the Customer has the option of keeping the order open or canceling for a FULL refund of the deposit. Our services are considered rendered when a carrier is assigned to an order, including maritime transportation. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to [email protected] AutoStar Transport Express does not accept or honor cancellations made via phone call. Once a carrier has been assigned (dispatched) to a shipping order, AutoStar Transport Express notifies the Customer via email (to the email address provided at service booking). If the Customer decides to cancel the shipping order after a carrier has been dispatched, the deposit will be kept as our services have been rendered. Any remaining balance will be refunded in full.
  16. AutoStar Transport Express LLC works diligently to ensure Customers receive the best price and service. Simultaneously booking your vehicle for transport with AutoStar Transport Express LLC and other auto transport companies undermines the service we can provide as Carriers will opt for the higher-priced transport. In the event that AutoStar Transport Express LLC fails to procure a carrier for your vehicle as a result of multiple transport bookings,
  17. AutoStar Transport Express is a licensed and bonded Property Broker. We are responsible for booking the shipment of cars with a licensed and insured Motor Carrier Corporation, which handles their own damage claims. It may take a few weeks to process a claim since the drivers must return to their terminals with the original Bill of Lading condition reports.
  18. AutoStar Transport Express LLC will not be responsible for demurrage at any Port Facilities. For Hawaiian / Alaskan / Puerto Rican transports, payment for the sea portion MUST be issued by the Customer BEFORE the vehicle arrives at the port. Once an order is received, a booking number will be provided to the Customer with instructions for issuing payment. Failure to do so may cause delays and /or additional storage fees. For all shipments to or from Hawaii – vehicles MUST be FULLY operational with a working emergency brake or will be refused for shipment by the port agent. If the vehicle is refused by the port agent, the Customer will be responsible for all storage and/or redelivery fees of the vehicle.
  19. By either submitting your order online, sending us your order by fax, or by email, AutoStar Transport Express understands you are placing your order and accept the terms and conditions (in lieu of your signature) found here and on the AutoStar Transport Express website.
  20. Customers must make their vehicle available during the transport time; if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, AutoStar Transport Express holds the right to cancel the order with no refund. Neither AutoStar Transport Express nor its Transport Coordinators shall be responsible for the following:
  21. The quoted price for transport is based upon the Customer’s FULL DISCLOSURE of the type of vehicle transported. Failure to identify modifications to the vehicle or the true dimensions of the vehicle (including but not limited to: regular cab, extended cab, crew cab, long bed, short bed, diesel, 4X4, flip-top conversion vans, extended length cargo vans, oversized [non-stock] tires or rims, lift kits, ground effects, modifications affecting ground clearance, ladder/roof racks, toolboxes, etc.) may result in additional fees. If a carrier is assigned and is unable to load the vehicle due to non-disclosure of information by the Customer, AutoStar Transport Express reserves the right to cancel the order with no refund. Damage to the undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system, or battery. (No evaluation is made of these components or systems at pickup location) therefore AutoStar Transport Express or its Transport Coordinators do not accept responsibility for them. – Damage not detected at pickup location due to poor weather or lighting conditions. – Damage to car phones or antenna under any condition (suggests that they may be removed) – Loss of or damage to audio or video equipment not installed at the factory. Including an antenna that does not retract to within 3 inches of the vehicle’s body. – Damage or fines incurred because shipper left personal or household items in vehicles. – Damage caused by fluids or objects flying up from the roadway, or out of the sky. – Damage to the cloth or vinyl convertible or decorative tops over 2 years old. – Damage to T-tops, boots, bras, caps, or any other type of canvas covering. – Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of God. – Damage caused by freezing of the cooling system and/or battery. – Damage caused by the failure of factory tie-downs or pull through from tie-down holes. – Damage to, or caused by any vehicle that cannot be driven on or off the transport under its own power. (Vehicle will not run, or has lost its braking system).

Privacy Policy

This privacy policy discloses the privacy practices for This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used, and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

 Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the online forms, email, or other direct contacts from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-802-8250 or via this link