If there’s anything that we can all agree on is that everything goes that much better when you’re prepared. And in an industry where volatility plays a significant role in the logistics of the service, the success of the transport happens when preparation meets opportunity.
Save yourself the trouble and learn from the top 3 do’s and don’ts that we tell our customers over the phone time and time again.
1. Be clear about your goals regarding your transport and make sure your transport coordinator knows.
It’s easy to get caught up with the ideal price and quality but if no one is clear about YOUR main goal, it will be harder to assess the right shipping option for you.
2. Confirm your payment.
This seems obvious but it really can become a disaster when you’re not fully aware of the price and the options for payments. Drivers are usually very understanding about the waiting time when it comes to working with pickup contacts, delivery contacts and customers but this could also mean the reason why their next pickup or delivery will be behind schedule.
Bottom line? Once your carrier has been confirmed, make sure you have your payment ready.
3. Car shipping preparation.
Do you have your documents ready? Were the pickup and delivery contacts advised of the transport setup? Has everything been paid for that might prevent from the vehicle being released?
1. Don’t just ask for the cheapest price!
…or else you’ll fall for the cheapest price trap! We are talking about a valuable possession of yours. If quality is more important than quantity, are you sure you’ll want to choose an upfront price versus a job well done and with the conditions that you requested?
2. Don’t load your vehicle with personal items without consulting it with your transport coordinator.
Carriers do not accept personal items in the vehicles, unless we mention it to them upon confirming the transport. Therefore, before putting anything inside the vehicle, first confirm with your transport coordinator if your personal items can be shipped in your vehicle.
3. Don’t assume that the transport is custom-made.
The US mainland has all kinds of geographical features and the difficulty of arriving to the location can play an important role. That’s why companies that work with reputable carriers will accommodate the customer as much as they can while working around the nuisances that may come up.
Bonus tip: make sure you choose a transport company that you can trust and honors their commitment to maintain the communication with you throughout the process. For more details on how to choose a transport coordinator, click here!