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Does AutoStar Transport Express Cause Communication Delays?
Car shipping depends on a driver on the road, and that is where most waiting comes from. This page explains how AutoStar keeps you updated from the quote to delivery, why an update can take time, and what you can do if you have not heard from us.
How we keep you updated
- One point of contact from the quote to delivery.
- We confirm your booking and your pickup window.
- We stay in touch about the schedule while your vehicle is on the road.
Customers are typically provided updates as their selected first available pickup date approaches. Once a carrier has been assigned, AutoStar will notify the customer by email, text message, and phone call. At that time, we provide the carrier's contact information and confirm the payment terms selected for the shipment. The assigned carrier will generally contact the customer 3 to 24 hours before pickup and again before delivery to coordinate arrangements.
Why an update can take time
- The driver is driving. Carriers cannot always answer while they are on the road, and drivers have legal limits on driving hours.
- Weather and traffic. Storms, closures and traffic change the schedule.
- Other stops on the same trailer. A carrier often delivers several vehicles, so one stop can move the next.
- Carrier changes. Carrier cancellations are rare but can occur due to various factors, including route changes, mechanical issues, weather conditions, or other unforeseen circumstances. If a carrier cancels, AutoStar immediately begins the process of securing a replacement carrier as quickly as possible. We notify the customer of the situation and provide updates throughout the process until a new carrier has been assigned and arrangements are confirmed.
Pickup and delivery windows are estimates, not fixed dates.
If you have not heard from us
If you have not received an update from AutoStar or the assigned carrier, contact our customer service team at (888) 802-8250 for assistance.
- Have your order number ready.
- We check the status with the carrier and tell you what we find.
What customers say about communication
Read the reviews, with the date and the full text, on Trustpilot, BBB and Google. AutoStar is rated 4.6 out of 5 across more than 7,600 customer reviews.
FAQ
Customers are typically provided updates as their selected first available pickup date approaches. Once a carrier has been assigned, AutoStar will notify the customer by email, text message, and phone call. At that time, we provide the carrier's contact information and confirm the payment terms selected for the shipment. The assigned carrier will generally contact the customer 3 to 24 hours before pickup and again before delivery to coordinate arrangements.
Once a carrier has been assigned, AutoStar will notify the customer by email, text message, and phone call. At that time, we provide the carrier's contact information. The assigned carrier will generally contact the customer 3 to 24 hours before pickup and again before delivery to coordinate arrangements.
Contact your representative. We check with the carrier and update you.
Not always, but delivery dates are estimates and can shift with weather, traffic and carrier schedules.