As you know, being on the road has its factors that sometimes are out of our hands to control. That’s just a simple fact that every vehicle owner knows and has to deal with.
If you live in a busy major city, you’ll definitely know what we’re talking about.
HOWEVER, as a car shipping company, we do know these factors and how to work around them to lessen the chances of delayed shipping or altering the time frames during your auto transport.
Here’s the deal:
Although auto-transport-guaranteed-delivery dates are not a thing we can commit to, we at AutoStar Transport Express are aware of this and prefer to work with high-quality carriers that take their time frames seriously.
In other words, since drivers sometimes have to work with situations that are out of their reach, we work with estimated dates that our reliable carriers provide.
How do we find these kinds of drivers?
Well, we’ve been in the business for a while now and we’ve partnered up with auto transport carriers. Not all of them work the same and this fact has led us to develop a carrier network; we keep in touch with the owners and drivers so that we’re able to see what kind of carrier is fit for this job.
Quality is definitely meaningful and we measure that in different ways when it comes to working with auto transport carriers.
How do we measure that?
By the history of their previous transports. We choose our drivers and enjoy working with carriers that mostly maintain one thing, and surprisingly it isn’t only their time management skills.
What is it?
Communication skills! Good carriers, who know and understand when they are out of options to pick up or deliver the vehicle on time, know that the least we ask of them is for communication to keep our customers up-to-date.
Okay okay, but why is my transport taking longer than expected?
Why is my vehicle delay in shipping?
What’s taking so long for the driver to arrive?
Why didn’t the driver arrive in the time frame we agreed?
Why is my driver a day late for the pickup?
WHERE. IS. MY. DRIVER.
And you might be wondering:
… but why is a delay in shipping with the timing of the transport?
As a company that’s seen the industry change over the last 10 years, we know and understand why our customers would be worried.
And we know that on-time auto transport is our goal; that’s every customer’s wish and that’s what we strive for when picking a carrier.
But there are unexpected events that happen along the road that the driver has to deal with.
Delays in Shipping of the other orders
The majority of the carriers that we work with are constantly hauling many vehicles, which means that there are other pickups and delivery contacts in the auto transport process.
Drivers estimate the time frames that it would take and make room for unpredictable moments.
Traffic and weather conditions
As we mentioned before, traffic is inevitable. So are weather conditions; especially if the drivers need to drive with more precautions to avoid any accidents and protect their vehicles.
Truck breakdowns and mechanical issues
Nobody likes them, but they happen. When it does happen, most of the time carriers are able to resolve the issue quickly, which only causes a slight delay.
The transport industry has gone through some changes that strictly monitor the driver’s hours of service for car shipping.
Each truck has its electronic logging device now and with that, they are tracked for the amount of time they used to complete the job. Since carriers provide their supporting documents to the FMSCA about this, it’s not something they can simply ignore.
What does this mean to you? Drivers must stop and rest and that’s something they cannot workaround.
With many years of experience, we are well aware of the issues with the nature of this industry and do our best to provide quality service through communication with our customers.
If you have read this far, you deserve a gold star for being cool-headed and sticking with us. Understanding the mishaps that affect the time frames in car shipping can help improve communication and your personal preparations.