AutoStar Transport knows car logistics and cares about you. We guarantee quality auto transport by custom tailoring every car transport we book. Our five star customer service contains the following:
- Door to Door Shipping
We believe in making car transport as easy as possible for you by getting our trucks as close as possible to your door, for both pickup and delivery, to make the experience convenient and personal. Just tell us when you want to go where and we will take it from there. Narrow roads, low-hanging branches, weight restrictions; our partner carriers are professionals and used to dealing with challenges! We will get as close as possible to your door without jeopardizing the safety of the truck and loaded vehicles and work with you to find safe and convenient meeting spots when necessary.
- Direct Auto Transport
We avoid using terminals (unless there are special circumstances), as they can delay car transport and increase the likelihood of damages. Our expertise and hard-earned relationships with the best carriers in the car shipping industry ensure that we place your vehicle with a carrier whose route includes your desired pickup and delivery locations without the need for switching trucks, layovers or storage facilities and terminals along the way. Car shipping companies that use those methods risk delaying your transport and damaging your vehicle. The only things that stop the truckers we work with are ensuring compliance with the guidelines in place by the FMCSA (Federal Motor Carrier Safety Administration) and DOT (Department of Transportation) for safety and alertness on the road (eating and sleeping!), any necessary maintenance to their trucks and, of course, pickups and deliveries.
- One Truck Transport
Switching trucks during transport means unnecessary handling of your vehicle and possible delays, which is why we avoid doing so wherever possible. Your vehicle will be driven onto one truck and stays there until it is driven off upon delivery. There are exceptions to every rule: there are cases when the trucker will send a smaller truck to pick up right at your door if the area is inaccessible to their larger 8-10 car haulers in order to provide you door to door service. Depending on where your vehicle is loaded on the truck, it may need to be driven on and off the carrier to permit unloading another vehicle. However, your vehicle will not suffer through the wear and tear of driving on the roadways or switching from one big truck to the next.
- Money Back Guarantee
We are one of the few car shipping companies confident enough to offer a money back guarantee. 90% of vehicles booked with AutoStar are picked up within a 1 to 2 days timeframe. Another 9% within 3 day promise. In the event that AutoStar is not able to get the vehicle assigned to a carrier in 5 business days from the first available date, you have the option of keeping the order open or canceling for a FULL refund of the deposit.
Knowing that we are completing our job to a satisfactory level for over 99% of our customers gives us the confidence to offer this money back guarantee!
- Vehicle Tracking
We have a top notch Customer Service Specialist Team dedicated to tracking your car transport and keeping you updated on progress. While we are searching for the right carrier for you, you will receive updates from us! Before pickup, during auto transport, even after delivery, via email, phone or SMS messages. If you want an update on your order or where your vehicle is, you can always get in touch! We will get in contact directly with your driver and give you a personalized, accurate update. Carriers’ schedules are not just dependent upon the number of miles between A and B. The number of other pickups and deliveries that they have in between A and B plays an important role in timing, as does traffic, weather and mechanical issues. The only way to get you an accurate ETA is to speak directly to your driver, and that is exactly what we do! We will even give you his/her direct phone number if you wish.
Want to know more? Contact us here!