What do first timers all have in common? They’re prone to making mistakes!
We all make them.
We rely on our logic and try to make sense of how things work. But wouldn’t it be great if we get a head start and learn what not to do? Avoiding the wrong choices only leads us to better chances. That’s why we want to give you our top 4 things not to do for customers who are getting their car shipped for the first time.
Accepting the lowest quote prices
It’s not just about “you get what you pay for”. This industry requires a lot of teamwork and the variables that affect a trucker’s job are plenty. In order for the transport to take place, all parties need to agree to the process. Does the process depend on the payment? Of course!
At the beginning of the conversation, after explaining the process of the transport, it’s not uncommon to hear “okay okay, sir/ma’am… but what’s your BEST best price.”
The “best” price shouldn’t just be a lower number. You should be curious about how it’s done and ask as many questions about it as much as you need to remove the doubts you have. But if you accept the lowest price, your chances of not getting your vehicle moved have tripled.
Not checking your vehicle before signing off the BOL upon delivery
The driver arrived, you’re glad to get the car loaded off of the truck and you’re about to sign something that the driver hands over to you. But before you do that, take a look at the car. Go around the vehicle and check that it’s the same as it was before the transport. If you see any difference, notate it on the Bill of Lading so that there’s proof of it. Then call your broker to talk about the situation as soon as possible.
Assuming that the driver is delayed because he’s irresponsible & arguing with the driver
Driving on the road (especially for cross country transports) is no easy task. Driving on the road with vehicles on your trailer and handling all the phone calls with the pickup contacts, delivery contacts and customers is no walk in the park either.
The best thing to do is request a follow up with your transport coordinator to get an update. In fact, this has very much to do with what we mentioned in the first tip: the variables that drivers have to deal with. If you’re looking for the lowdown on why the schedule isn’t what it originally was, find out here.
Not consulting with your transport coordinator about the items in the vehicle.
Putting personal items in the vehicle before discussing if you’re allowed to do so calls for more drama. And we’re all trying to leave that in 2018. Instead, talk to your transport coordinator about what you’re planning to leave inside or on the vehicle. Drivers need to be aware of it all because that depends on how much they can load on the truck and how they organize their loads.
There’s always a first time for everything. And if it involves high-priced possession, you’re better off not taking your chances by overseeing these 4 slip-ups. Of course, there’s more but you’ll learn them through the process. The important thing is to stay in touch with your coordinator and make sure you’re getting the information you need to make better decisions.