What people say about us
From the date we received the quote to the day our van was delivered, we received excellent customer service. Our contact was Sean McBride & even when I called with numerous questions, he was very patient and assured that no situation was unsolvable. Thanks to everyone who helped.
I would absolutely recommend AutoStar Transport to anyone who is wanting to ship their car(s) at a reasonable price. They are very professional and had no worries that my car would get to me in Hawaii in on time. They were very friendly and either called or sent email updates every step of the way. Using their online tracking was very simple and provided great info. After calling around to other companies to get quotes I was very pleased with the quote I received from AutoStar Transport. They get an A+ rating from me.
I have moved cars in the past, and I was looking forward to this time about as much as a colonoscopy. I requested a few quotes from a few brokers and received one from Autostar. Their quote was cheaper than a transport company I have previously used and less than all the other quotes. However, what sold me was the professional and helpful way I was dealt with by both Sofia and Mario. Actually - because of past experience - I fully expected something to go wrong before my car arrived, however, everything went absolutely perfectly. The trucking company that agreed to the load - Brothers' Auto Transport out of Syracuse - picked my car up the day after repairs were completed and exactly when they said they would. The driver contacted me to confirm the arrangements and delivered the car exactly on schedule. Sofia and Mario stayed in touch with me throughout the transaction and I am rather-surprised and very pleased customer. .
From the moment of contact to the end of delivery, the customer service was great. The process took some work on the company's side to meet all of my needs. My representative maintained constant communication and got the job done. I was very satisfied. I am in the military and will be using this company again when the army moves my family.
I was very pleased with Auto Star. Christian was fantastic to work with and his follow up was great. The driver of both of our cars was exceptional and both cars got to their destination within 2 days. I would recommend Auto Star and would not hesitate to use them again.
Great great service! Received my car in a timely fashion. The driver was very polite and professional.. I had been working with other shipment company's but no one was willing to communicate with me. I had been waiting on my car since early February. Once I found AutoStar Transport, they were very consistent and found someone to ship my car. Also affordable, me and my husband were very pleased.
Communications are the key to making a good transport happen. George was on the ball with the contract and setting up the transport. The Drivers wre on time and called repeatedly to be sure we knew what was going on. All in All just a great job. Recommend them for teir service and the best prices available.
I was impressed with the communication between George personally and myself. He was prompt in contacting me while I was still shopping for a car carrier and answering all of my questions clearly and thoroughly. Then when I decided to use him as my contact for car shipping, he was attentive to not only my schedule but also the schedule of the seller. My vehicle was picked up on time when promised and delivered right on schedule. Thank you for everything George.
I had hired another shipping company (not AutoStar)... they never showed up and left me in a very difficult situation. Then I found George with AutoStar. From the start George stayed in constant communication and provided us updates so we knew where the process was at. Even though we gave AutoStar no advance notice of the trip (due to the other company failing us); within 3 days George had found us a driver in a very rural area and to complicate the job, this was during snow/ice event in Missouri. I cannot praise this company enough, they are the real deal. Please know that my experience with AutoStar was the absolute best in customer service and delivering on their promises. Our car was picked up exactly as promised and delivered to the destination in 1 day.
Excellent service - very friendly too! This is the first experience I've had with transporting an auto. It was so easy. This company is great. Explained everything so I easily understood the process. I was told it would take a week. The picked up the Auto on Thurs pm....The auto was in Iowa on Monday - Fantastic
Great service, I had never used a transport company before. Yasmin was very helpful in describing the procedure. She also kept me informed about what was happening. She got me a contract with a great carrier, car arrived in just 4 days from Ca. They kept in touch with me as to when it would arrive. Driver was very professional. A great experience overall.
My experience with Autostar Transport was excellent and I totally recommend them. I was contacted immediately and all my questions were answered on one phone call. They can work with you to find the earliest available as soon as you call them. I moved my car from Florida to Delaware in just 4 days!. My car was picked up on time and delivered without any problems. They are a very professional car shipping company.
Mario Montalvo provided outstanding customer service from start to finish for the transportation of my vehicle. The pricing provided was very competitive and fair and Mario went above and beyond to make sure that all communications between the driver, Autostar Transport and myself were clear, and very complete in every way for every detail. Of note, Mario worked diligently to secure a driver that would be picking up in Texas within a timeframe that worked for our needs and was able to securely take care of the vehicle until we were able to pick it up in Detroit. My vehicle was in great condition at pick up. The driver that Mario selected was very polite and provided an excellent service. Mario is a great ambassador for AutoStar Transport and is extremely thorough and detail orientated. I would absolutely use AutoStar Transport again.
This is the second time we have used AutoStar Transport and both times we have been totally satisfied. It is a stressful process to think about the timing of picking up and dropping off your car - hoping that the timing will work out the way you need it to. Both times that we've used AutoStar we've been in constant communication with both AutoStar as well as the driver - which provided us with piece of mind. Although I hope that we don't have to move our car again, if we did, I would definitely use Rodrigo and AutoStar.
AutoStar Transport made the whole process as simple as ordering pizza for delivery! Sheyla answered all my questions and gave me peace of mind that my new vehicle would be taken care of. I was quoted a 7 day turnaround but the driver showed up 2 days earlier which was great! These guys are not the cheapest but definitely not the highest priced. These guys get my 5 - star rating
I had a very good experience with AutoStar Transport. Their followup procedures are truely awesome. I wouldn't just suggest them to others. But will very likely use them again in the future. I was kept aware of every single step along the way in a very courteous and professional manner. If my main contact was not in or available. They have assigned a backup team member to step in. You are never unaware of anything. They were not the cheapest option for me. However, their price was more than fair and inexpensive for such a long transport. I've learned the cheapest price often results in the most problems.Very pleased with AutoStar.
I had completely lost faith that a company would do the job it was hired to do, then came along Auto Star and Manny!! Manny made me feel so comfortable with his knowledge and business sense and what he and his company would be able to do for me and how soon. Manny and Auto Star delivered exactly as promised, I am currently enjoying my vehicle thanks to Manny. He kept me informed daily and he delivered, as promised!! I am so pleased. Thank you Auto Star and Manny!!!
Working with AutoStarTransport Express was a great experience. The customer service was outstanding, the pick-up and delivery was lightning fast, and the driver was friendly and courteous. I found their quote to be extremely reasonable and will use AutoStar again if needed. If you want a reliable, fast and friendly transport service, I recommend AutoStar.